Refund Policy

This Refund Policy summarises how payments and refunds are handled for commissions placed through Step. It reflects the monetary and termination terms set out in full in our Service Agreement.

Because all work is custom and produced to the Client's specification, all payments are non-refundable. Depending on the phase of the project, a payment constitutes either an initiation of services or a final sale.

If the Client cancels before any work has commenced, a partial refund may be considered at Step's sole discretion.

Failure to respond for three consecutive calendar days is considered order abandonment. Upon abandonment, the project is terminated and all funds paid are forfeited as compensation for labour, queue displacement, and administrative costs.

Upon delivery, the Client has a 48-hour window to review and report technical defects. Issues raised within this period are addressed within the agreed scope. After this window, the product is considered accepted as delivered.

Attempting to reverse a payment after asset delivery is a material breach of our Service Agreement and may result in a permanent blacklist, DMCA takedown procedures, and a report to the relevant platform authorities.

For refund questions, reach us through our Discord server or by email.