Terms of Service

These Terms of Service, referred to as the Service Terms, constitute a legally binding agreement between Step (Step or the Studio) and any individual or entity commissioning or using its services (the Client).

By commissioning or using Step's services, the Client agrees to be bound by these Service Terms.

1.1 Age of Capacity. The Client affirms they are at least 13 years of age. Clients between 13 and 18 represent that they have obtained express consent from a parent or legal guardian.

1.2 Authority. If the Client is acting on behalf of a group or organisation, they represent that they have the legal authority to bind that entity to these Terms.

2.1 Net Payment Obligation. All price quotes issued by Step are net totals. When paying via Robux, the Client is solely responsible for covering the 30% Roblox Marketplace fee, and must send a gross amount that, after all platform deductions, results in Step receiving the full quoted price.

2.2 Finality of Transaction. In accordance with consumer protection standards for custom-made digital goods, all payments are non-refundable. Depending on the phase of the project, payment constitutes either an initiation of services or a final sale.

2.3 Dispute Policy. Attempting to reverse a payment through Roblox or any platform dispute process after asset delivery is a material breach of this Agreement. In such cases Step may issue a permanent blacklist across all Step affiliated services, initiate DMCA takedown procedures against any assets in the Client's possession, and report the activity to the relevant platform authorities.

3.1 Grant of Exclusive License. Upon receipt of full payment, Step grants the Client a limited, exclusive, non-transferable, and revocable license to use the delivered assets for their intended purpose.

3.2 Ownership Retention. Step retains all underlying copyrights, titles, and interests in the original designs and source files. This Agreement does not transfer ownership or constitute a work made for hire arrangement unless a separate full rights transfer is purchased and confirmed in writing.

3.3 Prohibited Use. The Client may not resell, sub-license, or distribute Step assets to any third party. Modifying the assets in any form is prohibited unless a source file license has been separately purchased.

3.4 Portfolio & Promotional Rights. Regardless of the license granted, Step and the assigned designer retain a perpetual, irrevocable, royalty-free license to use the assets for self-promotion, portfolio showcases, and marketing.

4.1 Accuracy of Specifications. Step is not liable for defects or delays caused by inaccurate, vague, or incomplete information provided by the Client at the time of briefing.

4.2 Scope of Revisions. Minor adjustments such as colour corrections or small text changes may be requested without limit, provided they do not alter the core design concept. A major revision is any request that alters 51% or more of the original scope, or significantly deviates from the brief. Each order includes three complimentary major revisions; requests beyond that are out of scope and subject to additional charges.

4.3 Inspection Period. Upon delivery, the Client has a 48-hour window to review and report technical defects. Failure to raise issues within this period constitutes acceptance of the product as delivered, at which point Step's liability for corrections is considered fulfilled.

5.1 Order Abandonment. The Client is expected to maintain active communication. Failure to respond for three consecutive calendar days is considered order abandonment.

5.2 Forfeiture of Funds. Upon abandonment, the project is terminated and all funds paid are forfeited as compensation for labour, queue displacement, and administrative costs. Abandoned projects are not resumed without a new agreement and full payment.

5.3 Client-Initiated Cancellation. Due to the custom nature of digital goods, no refunds are issued once production has begun. If the Client cancels before any work has commenced, a partial refund may be considered at Step's sole discretion.

5.4 Studio-Initiated Termination. Step may terminate any project immediately in cases of Client misconduct, harassment, or breach of payment terms. All funds are forfeited upon termination, and the Client's license to any provided drafts is revoked.

5.5 Post-Termination Restrictions. Following termination, any unauthorised use, reproduction, or distribution of Step's intellectual property, including watermarked previews, is treated as wilful infringement and reported to the relevant platforms.

6.1 General Indemnity. The Client agrees to indemnify and hold harmless Step, its administration, and its designers from any claims, damages, or costs arising from the Client's use of delivered assets, including infringement claims resulting from logos, references, or materials provided by the Client.

6.2 Liability Cap. Step's total liability in any dispute shall not exceed the amount actually paid by the Client for the specific order in question. Step is not liable for indirect damages such as loss of revenue, business interruption, or reputational harm.

6.3 Platform Risks. Step is not responsible for platform-level actions, including Roblox moderation decisions, asset removals, or account restrictions. The Client assumes full responsibility for how assets are used on third-party platforms.

6.4 Data Responsibility. Step is a design service, not a file storage provider. Once the 48-hour inspection period has passed, Step holds no responsibility for the safekeeping of delivered files, and the Client is solely responsible for maintaining their own backups.

6.5 Dispute Exclusion. Step will not mediate disputes between the Client and third parties such as business partners or server co-owners. Step's obligation extends solely to the individual who initiated and paid for the order.